OFESAUTO FAQ

Answers to the most frequently asked questions

Questions aboutAccidents in the EU

What you must do is locate the Spanish correspondent of that foreign company. To help with this, our website has a section that lets you easily locate that correspondent and obtain their contact details in order to send your claim.

That representative must give you a reasoned response to your claim within 3 months.

At the very least, it must include the number plate, make and model of the vehicle. Please send us this information as soon as possible, because at OFESAUTO we can help you and identify the nationality of that vehicle, its insurer and therefore its representative in Spain.

You should contact the Consorcio de Compensación de Seguros, as it is the Spanish Information Body. These are its contact details:

Website: consorseguros

Email: iccs@consorseguros.es

Tel: 91 339 55 00

If you have valid insurance cover, do not worry. Report the accident to your insurance company as soon as possible with all the details, and they will take care of everything else.

The representative has 3 months from the time you submit your claim to give you a reasoned reply or make you a compensation offer. If this period has passed and you have not received a reply or it is not sufficiently reasoned, you must send us the claim together with the documentation proving that you have contacted the representative. We will handle your claim and settle it if appropriate.

Questions aboutAccidents in the EU

In each of the countries belonging to the Green Card System there is a Body which brings together all motor insurance entities and which is responsible for guaranteeing the correct operation of compulsory third-party liability insurance for motor vehicles in international traffic, that is, of national vehicles in other countries and, vice versa, vehicles from other countries in its own territory.

The obligation to drive while insured and the protection of victims is guaranteed, between States, through the National Bureaux, which in turn organise the handling, settlement and payment of claims involving an international element. Specifically, each National Bureau is entrusted with:

  • International Function: To guarantee that vehicles normally based (registered) in its territory are properly insured to cover the damage they cause in the territory of other States.
  • Internal Function: To guarantee that victims or injured parties in their own country caused by vehicles bearing a number plate belonging to another country of the System are compensated at the expense of that vehicle’s insurer, or of its National Bureau.

Were you looking for information about the CIS?

Clear up your doubts if you are going to travel abroad with your car or want to know what the International Insurance Certificate is (CIS, formerly the Green Card)

Scroll to Top