OFESAUTO FAQ
Answers to the most frequently asked questions
Questions aboutAccidents in the EU
I have had an accident in Spain caused by a foreign vehicle. I have the details of its insurance company. What do I do?
What you must do is locate the Spanish correspondent of that foreign company. To help with this, our website has a section that lets you easily locate that correspondent and obtain their contact details in order to send your claim.
That representative must give you a reasoned response to your claim within 3 months.
I have had an accident in Spain caused by a foreign vehicle but I do not have the details of its insurance company. What do I do?
At the very least, it must include the number plate, make and model of the vehicle. Please send us this information as soon as possible, because at OFESAUTO we can help you and identify the nationality of that vehicle, its insurer and therefore its representative in Spain.
I have had an accident outside Spain within EU territory caused by a foreign vehicle. I have the details of its insurance company. What do I do?
You should contact the Consorcio de Compensación de Seguros, as it is the Spanish Information Body. These are its contact details:
Website: consorseguros
Email: iccs@consorseguros.es
Tel: 91 339 55 00
I have caused an accident involving a foreign vehicle. What do I do?
If you have valid insurance cover, do not worry. Report the accident to your insurance company as soon as possible with all the details, and they will take care of everything else.
I have already contacted the company itself or the representative of the insurer of the foreign vehicle that hit me and they are not responding. What do I do?
The representative has 3 months from the time you submit your claim to give you a reasoned reply or make you a compensation offer. If this period has passed and you have not received a reply or it is not sufficiently reasoned, you must send us the claim together with the documentation proving that you have contacted the representative. We will handle your claim and settle it if appropriate.
Questions aboutAccidents in the EU
What is a National Insurers' Bureau and what are its functions?
In each of the countries belonging to the Green Card System there is a Body which brings together all motor insurance entities and which is responsible for guaranteeing the correct operation of compulsory third-party liability insurance for motor vehicles in international traffic, that is, of national vehicles in other countries and, vice versa, vehicles from other countries in its own territory.
The obligation to drive while insured and the protection of victims is guaranteed, between States, through the National Bureaux, which in turn organise the handling, settlement and payment of claims involving an international element. Specifically, each National Bureau is entrusted with:
- International Function: To guarantee that vehicles normally based (registered) in its territory are properly insured to cover the damage they cause in the territory of other States.
- Internal Function: To guarantee that victims or injured parties in their own country caused by vehicles bearing a number plate belonging to another country of the System are compensated at the expense of that vehicle’s insurer, or of its National Bureau.
Were you looking for information about the CIS?
Clear up your doubts if you are going to travel abroad with your car or want to know what the International Insurance Certificate is (CIS, formerly the Green Card)